The Estonian Refugee Council (ERC) is continuing its humanitarian cash assistance programme to support war-affected people living in frontline and other areas affected by hostilities across Donetska, Kharkivska, Khersonska, Luhanska, Sumska, and Zaporizka oblasts. The assistance helps people meet essential needs such as food, medicine, clothing, and hygiene.
To ensure that support reaches those most in need, ERC Ukraine applies vulnerability-based criteria to identify individuals and households requiring urgent humanitarian assistance. Eligible households can receive 3,600 UAH per person monthly for three months, with payments made via bank transfer or cash pickup through banks or post offices.
Registration is coordinated through local community channels and is available online for affected people in hard-to-reach areas. Please check this page regularly for updates on registration and assistance availability.
Check Your Application Status
Use the online check tool to get the latest updates on your application. To use the tool you need to enter your TID number and the phone number you provided when applying.
Do You Have a Question, Feedback, or Complaint?
At the Estonian Refugee Council (ERC), we highly value your feedback and take all complaints seriously. Our Complaints and Feedback Mechanism (CFM) is designed to provide beneficiaries, staff, partners, and other stakeholders with a safe, fair, and transparent way to express concerns regarding our programmes, commitments, or conduct.
If you would like to receive information about the programme, learn how to register, request technical support, or submit feedback or a complaint, you may contact the Estonian Refugee Council hotline at 0-738-617-998, available Monday to Friday from 09:00 to 12:00. You can also submit your inquiry through our online platform.
This programme is funded by the European Union, the Estonian Ministry of Foreign Affairs, and the US Government (via the Ukraine Response Consortium).
